Delivery Details

Delivery Charges – UK Mainland (except Scottish Highlands & Islands see below)

Our standard delivery charges are based on order value:

  • FREE delivery for all orders £50.00 and above
  • £5.95 for orders up to £49.99

  • Morning delivery before 1pm +£3.00 (please select at checkout)

  • FREE for collection in person.

Delivery Charges for Scottish Highlands & Islands:

  • For Scottish Highlands: + £7.50 (please select at checkout): (AB37-38, 41-45, 51-56, FK19-21, IV1-28, 30-37, 40, 52-54, 63, KW1-3, 5-14, PA21-39, PH16-26, 30-41)

  • For Scottish Islands: + £12.50 (please select at checkout): (HS1-9, IV41-49, 51, 55-56, KA27-28, KW15 – KW17, PA20, 40-49, 60-78, PH42-44, ZE1-3)
  • We smoke to order to ensure your products are as fresh as possible. Orders will normally be despatched within 2 to 3 working days. We dispatch Monday to Thursday by a next day delivery service. Due to the perishable nature of most of our products we do not despatch on Friday, Saturday or Sunday.

  • If your order is required by a specific date or is for a special event, please let us know at checkout and we will do our best to meet this requirement.
  • You will receive a confirmation email once your goods are ready for dispatch.

  • Please ensure that someone is available to accept the delivery at the address given or that specific instructions are left for our couriers to leave the parcel in a safe place i.e. leave with neighbour at Number 5; or leave in car port etc.

  • All our goods are carefully packed in boxes using a natural wool sleeve and cool packs which will keep food at the correct temperature for 48 hours so we are sure it will always reach you in pristine condition.

Deliveries outside the UK

  • Unfortunately we are unable at this time to fulfil orders outside of the UK.

Cancelling your order

Refunds

  • Should you for any reason not be completely satisfied with our product or the parcel is delivered damaged we will be more than happy to offer you a full refund or replace the item free of charge.

Contact us

  • Please feel free to contact us with any comments or complaints and we will endeavour to help or resolve any issues in a timely fashion.

Tel No: 07500 807149

E-mail: info@hanningfieldsmokehouse.co.uk

Write to us at:

Hanningfield Smokehouse Limited
PO Box 12414
INGATESTONE
CM4 9YX

Payment of goods

  • You can pay by most credit and debit cards in the UK. At the end of the checkout process you will be transferred to secured PayPal website where you can choose your payment method. You do not have to have a PayPal account to make a payment you will be offered a ‘Don’t have a PayPal account’ option.If you prefer not to process your card details online the please contact us directly. We will be happy to take your details over the telephone and the transaction will be completed while you are on the telephone. This offers you peace of mind that the transaction is complete and delivery details have been confirmed.

We are PCI DSS compliant [cert No B2AA-5524=E562-4AB4] Payment Card Industry Data Security Standard.

Statutory rights

  • Please note that nothing contained within these terms and conditions affects your rights as a consumer.

Hanningfield Smokehouse Ltd.

Company Number: 8484718

Registered address: Ground Floor, Warwick House, Warwick House Industrial Estate, Banbury Road, Southam, Warwickshire, CV47 2PT